10 Reasons to Deliver Amazing Customer Service

Amazing customer service builds credibility, trust and confidence, which can lead to customer loyalty. It can help the marketing and sales budget. It costs less to keep existing customers than it does to create new ones. Delivering amazing service creates a buzz, word-of-mouth marketing and referrals, again helping the marketing budget. Delivering amazing customer ...

What’s your “Online Reputation”

First of all, your online reputation is what comes up when you type your name into Google.  If making a good name for yourself online is important to you, it’s time to take a proactive approach to getting your name out there with the reputation that you want. For me, the first things that come up are my Smaller Indiana, LinkedIN, Facebook, and Twitter accounts.  It’s important for me...

So you have a blog, now what?

About six months ago I started a blog for myself. I focused on health, nutrition and eating right. www.nicoleonthego.com It was a lot of fun for the first few months, then the “burn out” came.  After reading an article posted by Scott Hepburn on mediaemerging.com, I came to realize that I was going about it all wrong. I had thrown myself into blogging a couple times a day, adding followers...

Facebook: The good. The bad. The ugly.

I remember getting the initial Facebook invite my Junior year in College, which would have been 2004. It came 2 weeks after a mass e-mail from my University for all students to logon to Faceboook and click “suggest a school”. Many people today don’t realize Facebook, at first, was very exclusive. They only allowed students from certain Universities to join and they were very selective...

Social Media Shouldn’t Stress You Out

There’s so much going on online these days that it’s virtually impossible to keep up with everything. Your coworker might write 5 blogs a week and get into conversations on Twitter and Smaller Indiana all day. Just because you can’t or don’t have time for that doesn’t mean you’re behind or missing out on anything. Too many people worry that they aren’t “up-to-date” and...